PRIVACY POLICY

Information You Choose to Provide

When you interact with our Site, you may voluntarily provide information such as:

• Your name and contact details
• Shipping and billing address
• Email address
• Order and purchase history
• Messages or inquiries you send to us
• Reviews or feedback you choose to submit

Payment information is not stored by Thrive & Align. Payments are processed through secure, industry-standard payment providers.

Basic Technical Information

Like most modern websites, our Site automatically receives limited technical information when accessed, such as:

• IP address (used for security and fraud prevention)
• Browser and device type (to ensure proper site display)
• Pages visited and interactions (to improve site performance)
• Referral source (how visitors find our Site)

This information helps us operate the Site reliably and improve the customer experience. We do not use this data to identify individuals beyond what is necessary to operate our business.

We use information only for legitimate business purposes, including:

• Processing and fulfilling orders
• Providing customer support
• Communicating about purchases or inquiries
• Improving our products and website
• Sending marketing communications where consent has been provided
• Protecting against fraud, misuse, or unauthorized activity
• Meeting legal and regulatory obligations

We do not sell personal information.

All payments are processed through trusted, secure, third-party payment providers. Thrive & Align does not store, process, or have access to full credit card or payment details.

We may share information only with service providers necessary to operate our business, such as:

• Shopify (our e-commerce platform)
• Payment processors
• Shipping and fulfillment partners
• Email communication services
• Website analytics providers

These partners are permitted to use information solely to perform services on our behalf and are required to protect it.

Our Site uses cookies and similar technologies to support essential functionality and understand how visitors use the Site. You may control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.

If you choose to receive emails from us:

• You may unsubscribe at any time
• We comply with Canadian Anti-Spam Legislation (CASL)
• We do not send unsolicited commercial messages

We take reasonable steps to protect information using administrative, technical, and physical safeguards. While no system can guarantee absolute security, we work to reduce risk and protect against unauthorized access.

Information is retained only as long as necessary to:

• Fulfill the purposes outlined in this Policy
• Meet legal, tax, or accounting requirements
• Resolve disputes or enforce agreements

Depending on your location, you may request:

• Access to personal information we hold
• Correction of inaccurate information
• Deletion of information where legally permitted
• Removal from marketing communications

We reserve the right to refuse requests that are abusive, excessive, or not required by law.

Thrive & Align operates from British Columbia, Canada. If you access the Site from outside Canada, information may be processed or stored in jurisdictions where our service providers operate.

We reserve the right to investigate and restrict access where activity appears to involve:

• Automated data collection or scraping
• Misuse of content or intellectual property
• Fraudulent, abusive, or disruptive behavior
• Competitive or malicious activity

We may update this Privacy Policy periodically. Any changes will be posted with an updated effective date. Continued use of the Site constitutes acceptance of the revised Policy.

Questions about privacy or data practices may be directed to us through our website.